Return and Cancellation Policy
Our return policy is simple. Within 14 days of receiving your order, you may return the standard products subject to the following conditions.
Non-cancelable and or non-returnable items are:
RMA # (Return Authorization Number)
Please get in touch with us via email to request a Return Authorization Number to return any product. Indicate the reason for your return and put "Return Authorization Request" as the email's subject. (We will not accept packages without a Return Authorization Number.) Once you receive, a Return Authorization Number must include any packaging slips and wrap the package securely. Include your name, address, phone number, copy of the receipt, and email with your return package. Write the Return Authorization Number on the box and the copy of the sales invoice inside the box. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Orders that are returned that are non-refundable will not be refunded.
Products that are refused when UPS or other carriers attempt to deliver the product(s) are assessed a minimum of 20% re-stocking fee plus all shipping charges.
We will gladly refund your purchase order price upon receipt of your returned product. Please note that we can refund shipping and handling charges only if it results from our error. For items that are returned, we charge a minimum 20% re-stocking fee. Accepting the return is at our sole discretion. Returns after 14 days will not be allowed. Please get in touch with us if you have any questions.
We provide excellent care in packaging and shipping our products out to you, our valued customers. We have a less than 1% return rate for damaged goods. Everything we ship is in excellent condition when it leaves our facility; however, sometimes, when shipping products via different carriers such as UPS or motor freight, some packages may get damaged in transit. In the event you should receive any product from us damaged, you should do the following:
Deliveries made by motor freight (such as UPS, FedEx, DHL, Yellow Freight, etc.) require a signature from the party receiving the order. The signature indicates that you received the product or package in good condition and the product or package was not damaged. This signature indicates your responsibility that you inspected and received the material in good condition. Neither motor freight companies nor our company will be held liable after this point. As always, read before you sign.
Deliveries made by UPS or Federal Express often do not require a signature. Notification of the damaged product(s) must be made by email to our company within two business days or on the same day to the carrier. Claims made after this point will not be received, and it will be your responsibility to handle the claim with the carrier.
If you receive any damaged product, please get in touch with us ASAP by email. Mention the damage condition of the package, date, and time of damage notice. Any additional information is helpful to process the claim.