Thank you for shopping with HY Supplies Inc,.. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
Items can be returned within 5 Business days of delivery.
Items must be unused, unworn, unwashed, and in their original condition.
Original packaging, tags, and proof of purchase are required.
Damaged product
Wrong item received
Quality issue
Size / Fitness issue
2. Non-Returnable Items
The following items are not eligible for return:
Gift cards
Downloadable or digital products
Personalized or custom-made items
Clearance items (unless defective) or Items marked as Final Sale or Non-Returnable
Bulk Order(Pallet/Truck,Container Load,Custom Made) Products are not eligible.
Products damaged due to customer misuse or negligence
If you receive a damaged or defective product, please contact us within 5 business days of delivery with photos of the item. We will arrange a replacement or refund.
4. Return Process
Contact us at returns@hysupplies.com with your order number.
We will provide return instructions.
Ship the item to the provided return address.
Returns sent without prior approval may not be accepted.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping charges are non-refundable.
Replacement items will be shipped at no additional cost for eligible cases.
6. Refunds
Once we receive and inspect the item, we will notify you of the approval or rejection.
Approved refunds will be processed to the original payment method within 5 business days.
Shipping charges are non-refundable, except in cases of damaged or incorrect items.
Note : Please note that a restocking fee will be applied and deducted from your refund
7. Exchanges
Replacement requests must be submitted within 5 days of receiving the order.
We only replace items if they are defective or damaged. For exchanges, contact us at return@hysupplies.com.
Customers may be asked to provide clear photos or videos of the issue.
8. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank or payment provider
Contact your card issuer
If the issue persists, contact us at return@hysupplies.com.
9. Contact Us
If you have any questions about our Return Policy, contact us at:
Email: return@hysupplies.com
Business Hours: Monday - Friday
(8.00 AM to 6.00 PM C.S.T.)
Color: Green Face, Fast wicking, no bullseye puddle spot, Dry to the touch for patient skin care, Blue Barrier, Fabric: Polyester, Unique faster wicking soaker, Laminated polyurethane barrier to prevent shrinkage and bunching. Stock Subject to Availability, Shipping Varies Based on your location.
Blue Vinyl, Gentle on skin & laundry-friendly, Fast-wicking fabric, Dry to the touch, Durable green polyester face, Advanced soaker layer. Stock Subject to Availability, Shipping Varies Based on your location.
4 Colors, Fabric: 100% Blue Brushed Polyester (Facing), Soaker Layer: 7.5 oz – 95% Polyester / 5% Rayon, Waterproof Barrier: Knitted Vinyl – Blue, Origin: Made in the USA . Stock Subject to Availability, Shipping Varies Based on your location.
4 Colors, Soft Facing: 100% Brushed Polyester for comfort, Absorbent Soaker Layer: 7.5 oz. blend – 95% Polyester / 5% Rayon,
Leak-Resistant Barrier: Knitted Vinyl for reliable protection, Available Colors: Blue, Green, Tan, or Pink, Made in the USA – Quality you can trust. . Stock Subject to Availability, Shipping Varies Based on your location.
Unisex, 100% Waterproof non-slip surface, PVC/polyester back sheet, Anti-bacterial, anti-fungal. Stock Subject to Availability, Shipping Varies Based on your location.
Unisex, Absorbency Level-Heavy, Odor Control-Moderate, Anti-bacterial, Anti-fungal, 100% Waterproof non-slip surface, PVC/polyester back sheet, Stock Subject to Availability, Shipping Varies Based on your location.
Poly/rayon Soaker, Quilted design with three-layer construction,100% waterproof non-slip surface-PVC/polyester back sheet, Stock Subject to Availability, Shipping Varies Based on your location.
Poly/rayon Soaker, Quilted design with three-layer construction,100% waterproof non-slip surface-PVC/polyester back sheet, Stock Subject to Availability, Shipping Varies Based on your location.
Mint Green / Blue - 34" x 36" - 15 Lbs , Dry-wick" Bonded Poly Urethane underpad, 65% Poly/35% Rayon 10 oz Soaker, 100% Poly Tricot Face Fabric Quilted 1" wave. Stock Subject to Availability, Shipping Varies Based on your location.
4 Colors, Facing: Soft 50% Polyester / 50% Cotton blend for comfort, Soaker Layer: Absorbent 6 oz. material (95% Polyester / 5% Rayon), Waterproof Barrier: Durable knitted vinyl for reliable protection, Made in the USA . Stock Subject to Availability, Shipping Varies Based on your location.
Unisex, Ultra-soft layers, Absorbency Level-Heavy, Odor Control-High, Antimicrobial Protection, Stock Subject to Availability, Shipping Varies Based on your location.
Color: Green Barrier, Facing: Colorful printed twill plaid (55% cotton / 45% polyester), Soaker: 7.5 oz. – 95% polyester / 5% rayon, Crafted in the USA Stock Subject to Availability, Shipping Varies Based on your location.
4 Colors, Size: 34" x 36" - 14 LB, 80/20 CVC, 5 OZ Ibex Face Fabric, 95% poly/ 5% rayon soaker - vinyl barrier,Stock Subject to Availability, Shipping Varies Based on your location
Facing: 100% Polyester Tricot - Green, Soaker: 95% Polyester / 5% Rayon, Barrier: Blue Anti-Slip, Stock Subject to Availability, Shipping Varies Based on your location.
50/50 poly/cotton, Absorbency Level-Light, Odor Control-Low, 100% waterproof, PVC-coated, Economic and Eco-friendly, Stock Subject to Availability, Shipping Varies Based on your location.
50/50 poly/cotton, Absorbency Level-Light, Odor Control-Low, 100% waterproof, PVC-coated, Economic and Eco-friendly, Stock Subject to Availability, Shipping Varies Based on your location.
Color: Blue, Facing: 50% Cotton / 50% Polyester(Ceil Blue), Soaker: 7.5 oz. – 95% Polyester / 5% Rayon, Barrier: Knitted Vinyl (Blue), Made in the USA. Stock Subject to Availability, Shipping Varies Based on your location.
4 Color, Size: 34" x 36", 95% POLY/ 5% RAYON SOAKERS, 55% COTTON/45% POLY 4.1 OZ FACE,FABRIC---VINYL BARRIER---SMALL ONION QUILT PATTERN.Stock Subject to Availability, Shipping Varies Based on your location.
Facing: 100% Polyester Fabric, Top Face– Green, Soaker: 65% Polyester / 35% Rayon – 8 Oz., Barrier: Bonded – Blue with Dark blue thread around. Stock Subject to Availability, Shipping Varies Based on your location.
3 Diff. Weights 6 oz, 8 oz & 10 oz in four different colors (Blue, Green, Pink and Tan), Twill - 55/45 Poly/Cotton, Soaker - 95% Polyester / 5% Rayon, Barrier: Knitted Vinyl, Stock Subject to Availability, Shipping Varies Based on your lo